Key Responsibilities
- Gather, document, and analyze business requirements
- Work with stakeholders to understand needs and translate them into functional specifications
- Create clear documentation (user stories, process flows, business requirements documents)
- Support solution design and ensure alignment with business goals
- Collaborate with development and QA teams during implementation
- Participate in testing and validation of solutions
- Identify process improvements and recommend optimization opportunities
- Support project delivery and ensure timelines are met
- Analyse and map current (AS-IS) and future (TO-BE) business processes using standard modelling techniques (e.g. BPMN, flowcharts)
- Facilitate workshops and stakeholder sessions to capture detailed process flows, dependencies, and pain points
- Identify inefficiencies, bottlenecks, and optimisation opportunities across end-to-end processes
- Ensure process documentation is clear, standardised, and aligned with business and IT objectives
- Support solution design by translating process maps into functional requirements and improvement initiatives
- Collaborate with cross-functional teams to validate processes and ensure successful implementation of changes
